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Privacy Policy

Genesis Renewable Solutions (“GRS”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when you interact with our website www.grsau.com (“Website”), in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and international regulations such as the General Data Protection Regulation (GDPR), where applicable.

1. What Personal Information We Collect

We may collect and process the following types of personal information:

  • Identification details: Full name, email address, phone number.
  • Contact and communication data: Information you submit via our web forms, live chat, or email.
  • Marketing preferences: Choices regarding receiving newsletters or updates.
  • Website interaction data: IP address, browser type, device information, pages visited, time spent on the site (via cookies and similar technologies).

2. How We Collect Your Personal Information

Your personal information may be collected in the following ways:

  • Directly from you when you complete forms, subscribe to newsletters, book a consultation, or contact us.
  • Automatically through cookies and analytics tools when you visit or use the Website.
  • Through third-party platforms or service providers we use to support our business (e.g., marketing automation tools, CRM systems).

3. Why We Collect Your Information

We collect and use your personal data for purposes including:

  • To respond to your queries and provide services.
  • To send you marketing communications (with your consent).
  • To personalise your experience on our Website.
  • To analyse and improve our Website performance.
  • To comply with our legal and regulatory obligations.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Our employees, contractors, and affiliates strictly on a need-to-know basis.
  • Third-party service providers such as hosting partners, analytics providers, or marketing platforms.
  • Legal authorities where required by law or to protect our rights, property, or safety.

All third-party partners are required to comply with applicable data protection laws and ensure your data is handled securely.

5. Cross-Border Data Transfers

While we are based in Australia, your data may be transferred to and stored in countries outside Australia (e.g., if we use cloud-based services or international partners). In such cases, we take reasonable steps to ensure that appropriate data protection measures are in place, such as:

  • Binding contracts;
  • Adequate encryption;
  • Data processing agreements.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or outdated information;
  • Withdraw consent for marketing communications at any time.

If you are located in the EU or UK, you may also have additional rights under the GDPR, including:

  • The right to erasure (“right to be forgotten”);
  • The right to data portability;
  • The right to object to processing or restrict processing.

You can exercise these rights by contacting us (see Section 9).

7. Data Security

We implement technical and organisational measures to protect your data, including:

  • Secure servers and encryption;
  • Access controls and authentication protocols;
  • Staff training in data protection.

However, no online platform can guarantee absolute security.

8. Cookies and Analytics

Our Website uses cookies and similar technologies to:

  • Recognise your browser;
  • Analyse traffic patterns and usage;
  • Improve Website functionality and performance.

You can manage your cookie preferences via your browser settings.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to make a complaint, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. All changes will be posted on this page with the updated effective date. Continued use of the Website indicates your acceptance of the updated policy.